Privacy Policy

This Privacy Policy explains how Forklift Hire Solutions Ltd ("FHS", "we", "us", "our") collects, uses and protects personal information in connection with our forklift hire, sales, transport, mechanical handling, recruitment, training and related services.

We are committed to handling personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who We Are

Forklift Hire Solutions Ltd is the data controller for the personal data we collect and process in connection with our business activities.

2. Personal Data We May Collect

We may collect and process the following types of personal data:

Contact details: name, job title, company name, address, email address, telephone and mobile numbers.
Enquiry and booking information: service requested, site address, dates, job details and related correspondence.
Account information: login details for our customer or portal accounts (your password is stored in encrypted/hashed form).
Billing and payment information: invoice details, payment records, and credit control notes.
Training details: delegates’ names, attendance records, course results and certificates where applicable.
Recruitment and manpower details: information about work assignments, roles, hours and performance feedback.
Technical data: IP address, browser type, pages visited and basic usage data from our website and portal.

3. How We Collect Personal Data

We may collect personal data when:

You contact us by phone, email, text or messaging apps to request a quotation or place a booking.
You use our website or portal forms (for hire, sales, transport, sell-your-machine, recruitment, training, etc.).
You create a customer or portal account with us.
You communicate with us during the performance of a contract.
You sign in or register for training courses or site inductions organised by us.

4. Purposes for Using Personal Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations.
To set up and manage bookings for hire, sales, transport, loading/unloading and associated services.
To carry out risk assessments, method statements (RAMS) and safety documentation where required.
To manage customer accounts, including invoices, payments and credit control.
To manage recruitment and manpower assignments where we supply operators or labour.
To deliver training and keep basic records of attendance and certification.
To operate and improve our website and online platform.
To comply with legal and regulatory requirements.

5. Lawful Bases for Processing

We generally process personal data on one or more of the following lawful bases:

Contract: where processing is necessary to enter into or perform a contract with you or your business.
Legitimate interests: where processing is necessary for our legitimate business interests, such as managing our operations, improving our services, safeguarding our staff and customers, and protecting our legal rights, and where these are not overridden by your rights.
Legal obligation: where we are required to process data to comply with UK law (for example, accounting or health and safety obligations).
Consent: where you have given us clear consent for a specific purpose. You may withdraw consent at any time where consent is the basis for processing.

6. Sharing Personal Data

We may share personal data with:

Our employees, operators and subcontractors who need the information to deliver the services you have requested.
Suppliers, transport companies and partners involved in fulfilling hire, sales, transport or project work.
Training providers, certification bodies or venues where necessary for organising and recording training.
Professional advisers such as accountants, solicitors or insurers, where relevant to our business and legal obligations.
Public authorities or regulators where we are required to do so by law.

We do not sell personal data to third parties.

7. International Transfers

Our core services and data storage are based in the UK. If in future we transfer personal data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

8. Data Retention

We will keep personal data for as long as reasonably necessary for the purposes set out in this policy, including for the purposes of satisfying any legal, accounting or reporting requirements. Retention periods may vary depending on the type of data and nature of the services provided.

9. Your Rights

Under UK data protection law you may have the following rights (subject to certain conditions):

The right to access your personal data and receive a copy.
The right to request correction of any inaccurate or incomplete data.
The right to request deletion of your personal data where there is no good reason for us to continue processing it.
The right to object to certain types of processing, including direct marketing.
The right to request restriction of processing in certain circumstances.
The right to data portability, where applicable.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.

10. Cookies & Website Tracking

Our website and portal may use cookies or similar technologies to improve user experience, remember preferences and gather basic usage statistics (such as pages visited and time spent on site).

You can usually control cookies through your browser settings. A separate Cookie Policy may provide more detail on the specific cookies used and their purposes.

11. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. However, no method of transmission over the internet or method of storage can be guaranteed as 100% secure.

12. Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we handle personal data, or if you wish to exercise your data protection rights, please contact us using our usual business contact details.

13. Complaints

If you are unhappy with how we have used your personal data, please contact us in the first instance so we can try to resolve your concern. You also have the right to complain to the UK data protection regulator: the Information Commissioner’s Office (ICO).

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The latest version will always be available on our website.

Last updated: December 2025